Refund Policy

At Mais Finance Limited, we are committed to providing high-quality software solutions and ensuring customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Technical Issues: If the software fails to function as advertised due to technical issues that cannot be resolved by our support team.

• Duplicate Purchase: If you accidentally purchased the same product more than once.

• Billing Errors: If there is a mistake in the amount charged.

2. Non-Refundable Conditions

Refunds will not be provided under the following conditions:

• Change of Mind: If you decide that you no longer want the product after purchase.

• User Error: If the software fails due to misuse or failure to follow system requirements.

• Trial Period Usage: If a refund is requested after fully utilizing a free trial (if available).

• Third-Party Purchases: Purchases made through third-party platforms or resellers must follow their refund policies.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@maisfinance.com within 15 days of purchase.

2. Provide the following information:

   • Order number

   • Date of purchase

   • Reason for the refund request

3. Our support team may request additional information or attempt to resolve the issue before processing the refund.

4. Refund Approval and Processing

• Refunds will be approved at our sole discretion based on the eligibility criteria.

• Approved refunds will be processed within 7 business days and credited to the original payment method.

5. Amendments to the Policy

Mais Finance Limited reserves the right to modify this refund policy at any time. Any changes will be communicated through our website or other communication channels.

If you have any questions or concerns regarding this refund policy, please contact us at support@maisfinance.com